Meet Our Agents – Marcia

Meet Our Call Center Agents

Name: Marcia

Maria

Position: Agent

Nickname: Marcy

Motto: “Life isn’t about finding yourself, life is about creating yourself.”

Hobbies: Health and Nutrition. She also likes to dance!

Why she loves working at Rolcall: ” While working for RolCall I have discovered my passion for helping others. There is satisfaction in knowing that I may have played a small role in assisting someone towards positive changes in their life. RolCall is a family full of energy , enthusiasm and excitement……synergy pointed in the same direction.”

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5 Reasons To Outsource Your Call Center

 

RolCallInfographic

WHY OUTSOURCE YOUR CALL CENTER?

There is an opportunity cost for every hour

consumed by tedious tasks such as inbound

call, outband calling services, email

respond, and social media management.

Outsourcing allows you to spend time on

more involved tasks in-house.

1. LOWER OPERATIONAL & LABOR COSTS

Outsourcing your call center converts fixed

costs into variable costs, releases capital

for investment elsewhere in your business,

and allows you to avoid large expenditures

in the early stages of your business.

2. INCREASE EFFICIENCY

Companies that do everything themselves have much higher

research, development, marketing and distribution expenses,

all of wich must be passed on to the customers.

An outsource call center provider’s cost structure and economy

of scale can give an important competitive advantage.

3. REDUCE LABOR COSTS

Hiring and training staff for short-term or

peripheral projects can be very expensive,

and temporary employees don’t always live

up to your expectations. Outsourcing your

call center allows you to have variable

expenses and lets you focus on your human

resources where you need them most.

4. STARTS NEW PROJECTS QUICKLY

A good call center outsourcing firm

has the resources to start a project right away.

Handling the same project in-house might

involve taking weeks or months to hire the

right people, train them, and provide the support they need.

5. REDUCE RISK

Every business investment carries a certain

amount of risk. Markets, competition, goverment

regulations, financial conditions and technologies

all change very quickly. Outsourced call center

providers assume and manage this risk for you.

For more information on hiring a call center, contact RolCall.

www.rolcall.com

866.616.3106

 

Meet Our Agents – Natalia

Name: Natalia

natalia

Title: Agent

Nickname: Nat

Motto: “If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work.”

Favorite part of the job: I love working at Rolcall because we are a good hearted, energetic and united family. We love to assist people and to deliver excellent customer service. We create a bond between us and the prospects, and it is important for us to point them in the right direction.

Natalia has a new addition to Rolcall Family coming soon!

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